OKWIT | Help Desk – Amshot
Providing a forum for women in technology in Oklahoma
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Help Desk – Amshot

Help Desk – Amshot

Posted 1 month ago
Position Summary:
Provide diagnosis and repairs for both hardware and software issues by filling tickets in a timely manner.
Essential Duties and Responsibilities:
•    Handle day to day service calls with clients.
•    Problem solve with clients.
•    Traveling to client locations
•    Able to be the point of contact for on call rotations.
•    Install and maintain networks.
•    Work with outside vendors.
•    Deploy servers and workstations.
•    Install network cabling.
•    Creating and disabling users
•    Network security recommendation and implementation, complete with Cost/Benefit Analysis.
•    Hire and manage vendors as needed for project completion.
•    Perform integrity testing and troubleshooting testing to identify any breeches or defects in company property.
•    Ensure all tools, supplies, and equipment are in working order, and arrange for replacements as necessary.
•    Maintains work area in a neat and orderly fashion.
•    Quality assurance on completed work. Testing with end users to verify issues are resolved.
Additional Responsibilities:
•    All other duties as assigned.
Supervisory Responsibilities:
•    Scheduling and hiring outside vendors
•    Directing
Qualifications / Experience Requirements:
•    At least 1 – 3yrs of experience in a similar based position preferred.
•    Previous client management experience preferred.
•    Network Design Theory.
•    Server Hardware design.
•    Wi-Fi and network security best practices.
•    Travel a must (company car not provided)
•    Valid Driver’s license, and auto insurance
Knowledge, Skills, and Abilities:
•    Excellent analytical and problem solving skills.
•    Ability to read, comprehend, and apply technical materials.
•    Strong communication skills with the ability to speak effectively with people at any level.
•    Strong work ethic and self-motivation to complete tasks without direct supervision.
•    Proven ability to efficiently multi-task and maintain a positive attitude in a fast paced environment.
•    Strong organizational ability and detailed oriented.
•    Strong sense of customer service.
•    Ability to solve problems utilizing analytical thought process, which may involve multiple contacts.
Physical Requirements:
This is sedentary work that requires the following physical activities:
•    Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity including close vision.
•    Occasional lifting (up to 10 pounds of computer equipment or paper).
•    May be required occasionally to stoop or kneel.
•    Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Working Conditions:
•    Normal office environment
•    Minimal noise level
If interested, please send your resume to jobs@amshot.com.
About amshot
amshot is an Oklahoma City-based full-service IT provider. We provide Fortune 50-level IT, including managed services and custom software development, to businesses of all sizes. Learn more at amshot.com.